pkok3's Privacy Policy

Introduction

This Privacy Policy describes how the pkok3 platform collects, uses, stores, and protects its users' personal information. By using our services, you agree to the terms of this policy.

pkok3 is a safe and reliable online betting platform for players in Bangladesh. We believe that your privacy is a fundamental right, and protecting that right is our primary responsibility.

pkok3 may collect the following types of information to provide its services. Each piece of information is collected for a specific purpose and is kept strictly protected.

1.1 Registration & Identity Information

Information we collect when you create an account:

• Full name (matching your legal name)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred username and password (stored in encrypted form)

1.2 Identity Verification (KYC) Information

For responsible gaming and fraud prevention, we may request identity verification documents in certain circumstances:

• Copy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

1.3 Financial Transaction Information

We keep transaction records during deposits and withdrawals. We process transactions only through bKash, Nagad, and Rocket. Complete payment details (such as full mobile account numbers) are never stored on our servers — only the transaction ID and amount are recorded.

1.4 Technical Information

Information collected automatically while using our platform:

• IP address and geographic location
• Browser type and version
• Device information (operating system, device model)
• Session duration and page visit history
• Data from cookies and similar tracking technologies

pkok3 uses collected information for the following purposes only, and for no other purpose:

2.1 Account Management

• Completing account registration and authentication
• Login security and preventing unauthorized access
• Saving account settings and preferences
• Managing rewards and bonus distributions

2.2 Transaction & Payment Processing

• Verifying and processing deposit and withdrawal requests
• Preventing financial fraud and money laundering
• Maintaining transaction history and resolving disputes

2.3 Customer Support

• Providing assistance via live chat and email
• Sending important account-related notifications
• Resolving technical issues

2.4 Responsible Gaming

• Identifying patterns of excessive betting
• Implementing self-exclusion or limit-setting requests
• Age verification and preventing access by minors

2.5 Platform Improvement

• Analytics to improve website and service quality
• Identifying and resolving technical errors
• Testing and refining the user experience

pkok3 uses industry-standard technology to protect your information. Our security infrastructure operates on the following levels:

3.1 Encryption Technology

All communication between your browser and our server on the platform is protected by SSL/TLS encryption. This means your login credentials, personal information, and financial details are always transmitted through encrypted channels — no one can read them in transit.

3.2 Password Protection

Your password is never stored in plain text. It is transformed and stored using a strong one-way hashing algorithm. Even our technical staff cannot see your actual password.

3.3 Server Security

• Firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Automated alerts to detect suspicious activity
• Limited and controlled staff data access

3.4 Financial Transaction Security

All transactions processed through bKash, Nagad, and Rocket are also protected by those mobile financial services' own security infrastructure. pkok3 will never ask for your mobile banking PIN or passcode.

Cookies are small text files stored on your device that help the website remember your preferences and improve the quality of the service.

4.1 Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security. The platform cannot function properly without them.
• Functional cookies: Used to remember your language preferences and personalized settings.
• Analytics cookies: Used to understand which pages are used most, so we can improve the quality of our service.

4.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause some services to not work properly — login functionality in particular may be affected.

pkok3 never sells or rents your personal information under any circumstances. However, specific information may be shared with specific parties in the following limited situations:

5.1 Payment Processors

The minimum necessary information is shared with bKash, Nagad, and Rocket to verify transactions. These payment partners have their own privacy policies and operate under their own regulatory frameworks.

5.2 Legal Obligations

Information may be disclosed on the basis of a legal order, court directive, or legitimate request from a competent authority. In such cases, we limit disclosure strictly to what is legally required.

5.3 Fraud Prevention

If suspicious activity related to financial fraud or money laundering is identified, there is a legal obligation to notify the relevant authorities.

5.4 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, and Ezugi may receive minimal technical data — such as session tokens — for the smooth operation of their games, but no personally identifiable information.

pkok3 retains your information only for as long as necessary. Retention periods vary depending on the type of information:

6.1 Active Account Information

All registration and profile information is retained while your account is active. This is essential for providing the service.

6.2 Financial Transaction Records

Transaction records may be retained for an extended period for financial regulatory requirements and dispute resolution, even after an account is closed.

6.3 After Account Closure

If you request account closure or your account remains inactive for an extended period, we begin the process of deleting or anonymizing your personal information. However, some information may be retained for a specified period due to legal obligations.

You have important rights over your personal information at pkok3. We respect these rights and are committed to upholding them:

7.1 Right to Access

You may request to know what information we hold about you. We will provide you with a summary of your information within a reasonable timeframe.

7.2 Right to Rectification

If your profile contains incorrect or outdated information, you may request that it be corrected. Some information can be changed directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, it may not be possible to delete some information due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may opt out of promotional emails and notifications at any time. Important account-related notifications cannot be turned off, as they are part of the service.

7.5 How to Exercise These Rights

To exercise any of the above rights, contact us — via 24/7 live chat or by email at [email protected]. We will verify your identity and respond as quickly as possible.

pkok3 follows a strict 21+ age policy. This platform is operated for users aged 21 and above only.

We do not intentionally collect any information from minors. Age is verified at the time of registration and KYC documents may be requested in suspicious cases.

If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

pkok3 reserves the right to update this privacy policy from time to time. Changes may occur in the following circumstances:

• To keep up with legal or regulatory changes
• When new services or technologies are introduced
• When there are changes to our business operations
• To further strengthen user protection

For significant changes, we will notify you by email or via a notice when you log in to the platform. Continued use of the platform after changes have been made will be considered as your consent to the updated policy.

The date of changes will always be mentioned at the top of this page under the "Last Updated" section. It is recommended that you review this page regularly.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, do not hesitate to contact us.

Our support team is available 24 hours a day, 7 days a week in both Bengali and English at your service.